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FBIC Consumer Alert. FBIC finds the complaint ratio information published by state DOIs to be seriously flawed as a state or local consumer indicator for distinguishing between “a Good Faith Insurer” and “a Bad Faith Insurer”, as state DOIs give equal complaint weighting and counts a minor or administrative infraction complaint (i.e. not replying or responding within the amount of time allowed to respond by state law) equally as it does a consumer bad faith insurer complaint (i.e. willingly denying benefit and payment of a legitimate claim).  This state DOI misinformation is the same as giving equal weighting and to counting getting a parking ticket as being equal to that of the murder of an innocent human being.  FBIC however finds state DOI complaint ratio information helpful for its own use and utilizes the statistical complaint ratio information as made available from the States DOIs as a beginning basis and small part of its own FBIC process in producing its significantly much more accurate and national ranking system.  DOI Complaint Ratios or Indexes by Themselves Have Little Or No Validity or Value To The Consumer When Used Alone.   FBIC finds DOI Complaint Ratio Information To Be Misleading And Seriously Flawed And For This Reason FBIC Warns Consumers Against Using State DOI Complaint Ratio Information In Selecting A Good Faith Insurer Until This All-Important And Serious Flaw Is Corrected!  The flaw very simply is that DOIs in deriving their complaint ratios treat all complaints equally.  For example, they treat an administrative complaint i.e. not replying within 30 days the same as a bad faith complaint i.e. willingly denying or not paying a claim.  In addition, it is apparent that the state DOIs are not interested in exposing bad faith insurer practices as all they have to do for starters is draw the lines and connect the dots of those repeated insurer offenders.

The Overwhelming Number Of Complaints Each State DOI (Department Of Insurance) Receives And The Deceptive Consumer Complaint Ratio-Ranking Systems That DOIs Publish To Allegedly Protect Consumers And The Insured Public. According To Each State’s Laws, DOIs Are Supposed To Regulate Insurers Operating In Their State, Investigate And Stop Illegal, Fraudulent And Abusive Insurer Bad Faith And Unfair Claims Insurance Practices From Occurring Against Consumers And Insureds In Order To Protect The Insured Public And Consumers.   With The Estimated And Overwhelming Number Of Consumer Complaints And Related Inquiries Submitted To DOIs Nationally Reaching Upwards Of More Than 1,000,000 Annually, It Is Difficult To Believe That DOIs Can Be Doing Their Jobs Rather Than Giving The Appearance Of Just Going Through The Motions.   In Addition To The Overwhelming Number Of Complaints, FBIC’s Own Research And Information, As Well As Numerous Court Cases To Support Its Findings, Not To Mention Confirmation By Other Media And Countless Published Resources, FBIC Knows That There Are “Serious” Fraudulent Insurer Unfair Claims Settlement Practices And Occurrences Being Perpetrated And Conducted Repeatedly Upon And Against Claimants, Insured Consumers, The Public At Large As Well As Our Own Local, State And Federal Government. With The Staggering Number Of Claimant Complaints Received By DOIs, It Is Incomprehensible That DOIs Allege That They Do Not Find And Connect The Same Serious And Fraudulent Unfair Claims Practices By Major Insurers And Instead Find Only Just Minor Infractions And Administrative Wrongdoings, That Is As Far As They Let The Public Know And As May Be Exposed By DOIs Each Year.   The Serious And Fraudulent Unfair Claims Settlement Practices By Major Insurers At The Very Least Should Be Being Uncovered, Exposed And Made Public By DOIs And Not Covered-Up Or Intentionally Overlooked By Many If Not Most Likely All DOIs As FBIC Alleges Is Currently Being Done.

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(Of No Surprise To FBIC), It Is Alleged That State DOI (Department Of Insurance) Senior Staff Officials Are Corrupt … That They Dupe The Public In Order To Justify Their Own Jobs And Their Agency’s Reason And Purpose For Existence (Which Is Supposed To Be To Protect The Insured Consumer And Public Citizens Against Bad Faith And Unscrupulous Insurers).   As Referenced, It Is No Secret That There Are “Serious” Fraudulent Unfair Claims Insurer Practices And Occurrences Being Perpetrated And Conducted Repeatedly Against Claimants, Insured Consumers And The Public .   With The Staggering Number Of Claimant Complaints Received By DOIs, It Is Incomprehensible That DOIs Do Not Find The Same Serious And Fraudulent Unfair Claims Practices Perpetrated By Major Insurers And Instead Find Only Just Minor Infractions And Administrative Wrongdoings As Far As They Let The Public Know Each Year.   The Most Shocking News And Reality Of It All As Supported By A Number Of Highly Regarded And Well Respected Media And Journalists Along With Those Knowledgeable And Experts In The Industry Quietly Agree That State DOIs Are Heavily Conflicted And Cannot Do Their Jobs To Protect Consumers.   They further Allege And Agree That DOIs Are Owned And Paid For By Insurance Companies (more facts and evidence to confirm this further on).   These Serious And Fraudulent Trends And Patterns Of Unfair Claims Practices By Major Insurers At The Very Least Should Be Being Uncovered, Exposed And Made Public By DOIs And Not Covered-Up Or Intentionally Overlooked By Many, Most, If Not All DOIs As Overwhelming Evidence Indicates And FBIC Alleges Is Currently Being Done. Making It Worse, Relevant Documentation And Statistical Information About And From Insurers Is Only “Somewhat” Accessible By Court Order In Legal Cases(s) And/or From DOIs Where It Rarely Happens As DOIs Tread Clear Of The Area Of Bad Faith Even In Their Occasional, Once Every 5-10 Year Or So Supposed “Market Conduct Examinations” Where Again “Bad Faith” At Best Only Gets Briefly Mentioned And At Best Glanced Over In DOI Reports.  Fines Imposed By DOIs Against Insurers From A Market Conduct Examination Are A Joke. Again The Record Shows That state DOI Fines Collected From Insurers Are Generally For Minor Administrative Infractions Where The DOI Imposes And Collects Fines Against An Insurer In The Tens Of Thousands Of Dollars And In A Few Rare Cases Possibly Upwards Of Hundred Thousand Dollars (An Insignificant Amount To The Insurer) Are Collected To Merely Justify To The Public And Politicians Their Existence And To Show That They Are Doing Their Jobs … Not To Mention The Fact That These Fines Go To The DOI For Their Own Use.   Note: Just As All Insurance Companies Are Not Created Equal So To Does This Apply To All State DOIs, And Although These Illegal And Improper Actions May Be Or Are Commonplace To State DOIs, Note That Some State DOIs Are Alleged To Be Much Worse Than Others.   See it for yourself.   Click here to view the following investigative video by NBC Dateline involving the illicit dealings of former California DOI Commissioner, six major insurers and California’s 1994 Northridge earthquake victims who to this day many claimants have yet to be properly compensated.   The video exposes just the kind of illicit dealings and actions that are purported to be common and that have gone on behind the scenes between many state insurance commissions and the insurance companies they are supposed to be regulating on behalf of their citizens, the very people they are there to protect and who are the victims of such illicit deals.

FBIC Suggestion To State DOIs For Them To Correct Potential Deceptions And Communication Shortfalls In Their Complaint Ratio-Ranking Information To Consumers.  FBIC Finds That All Complaints Are Not Created Equal.   Yes, We Know And Agree That There Are Complaints Regarding Minor And Administrative Infractions Which May Be Worthy Of A DOI $ Fine Against An Insurer.   When A Complaint(s) And Complaint Patterns And Practices By Insurers Are Discovered And Found To Be Much More Serious And Indicative Of Insurer Fraud And/Or (Illegal) Bad Faith Insurer Practices, They Should Not Be Equally Weighted And/Or Counted And Treated Equally As That Of Just Another “Single” Or “One” Complaint As They Are Currently Quantified By Those DOIs That Currently Publish Complaint Ratios And Rankings.   Categorizing These Complaints Equally Is Deception, Misrepresentation And Obstruction Of Justice. In Addition, Why Do You Not Continue To Follow Claimants Litigations Against Insurers And Indicate Judgments That Are Secured By Plaintiffs Against Insurers When The Insurers Denied The Policyholder’s Claim Prior To Litigation.   For Those DOI Agencies That Do Not Publish Complaint Ratios And Rankings On Their Websites For Consumers To Be Able To View And Help Protect Themselves From Unscrupulous Insurers, FBIC Publishes The Table Below (which also indicates which states these are.   FBIC Would Like To Know Why Those States Don’t Publish This Information For Their State’s Citizens And By Not Publishing What Information You Are Hiding From The Public?  FBIC Believes That These States DOI Agencies Are Intentionally Hiding Important Consumer Complaint Information Against Insurers And In So Doing Are Guilty Of Deception As Well As Obstruction Of Justice As These State DOIs Are Knowingly Protecting Bad Faith Insurers Illegal Claim Practices And Not Protecting Consumers As Is The DOIs Job, Responsibility And Purpose Of The Agency.